Support

Write to us

Email play@nieuw.games. Tell us what you were doing, on which device and browser (or app), and what happened. If the game showed an error card, choose Copy details and paste them into your email. We read every message and answer as soon as we can.

What the game runs on

Strata War plays in a web browser, and as an app. These are the oldest versions it is built for.

Chrome and Edge

Version 111 or later, on Windows, macOS, Linux and ChromeOS, and Chrome on Android phones and tablets.

Firefox

Version 114 or later.

Safari

Version 16.4 or later, on a Mac, or on an iPhone or iPad with iOS or iPadOS 16.4 or later.

iPhone and iPad app

iOS and iPadOS 16.4 or later. It isn’t in the App Store yet.

Mac app

macOS 13.3 (Ventura) or later, on Apple silicon or Intel. It isn’t in the App Store yet.

Android app

Android 8.0 or later, with an up-to-date Android System WebView. It isn’t on Google Play yet.

Steam

Versions for Windows, Mac and Linux are being prepared. They aren’t on Steam yet.

What every device needs

• Graphics that can draw 3D with WebGL2. If your browser has a setting for hardware acceleration, leave it on.
• A screen held sideways. If you hold a phone or tablet upright, the game asks you to turn it.
• A connection the first time you open the game in a browser. After that, skirmish, replays and the map editor work offline. Online play and signing in always need a connection.
• Room in your browser’s storage for your progress. A private or incognito window may forget your progress when you close it.

What we have checked

We test every release in Chrome on a computer. We have also tested it in Firefox and in Safari’s engine, and the apps in Apple’s and Google’s phone and tablet simulators. We haven’t yet played on every kind of real device, and we haven’t measured how old or slow a computer or phone can be and still play well. A low-power graphics setting helps older machines. If the game doesn’t start or runs badly on your device, please write to play@nieuw.games and tell us which device it is.

Delete your account

• Open the game on stratawar.com, or open the app.
• Sign in, if you aren’t signed in already.
• Choose your name at the top right of the start screen.
• Choose Delete account, read what it says, and choose Delete my account.

Your account, your name and how you sign in are deleted at once, and you are signed out everywhere. A subscription bought on stratawar.com is cancelled for you. A subscription from the App Store or Google Play keeps renewing until you cancel it there (below), so cancel it first. The copy of your progress kept with your account is deleted too; your progress on your device stays. The Privacy Policy says exactly what is deleted and what is kept.

If you can’t sign in any more, write to play@nieuw.games and tell us which sign-in you used (such as Google or Apple). We will help you prove the account is yours, then delete it.

Cancel a subscription

Cancel in the store you bought from. You keep Premium Access until the end of the month you have paid for.

On stratawar.com (Stripe)

In the game, open a Premium campaign’s card and choose Manage subscription. Stripe’s page opens, where you can cancel, change your card or see your invoices. You can also use the link in any receipt Stripe emailed you, or write to us.

iPhone and iPad (App Store)

Open Settings, tap your name, then Subscriptions, choose Strata War and tap Cancel Subscription. Cancel at least 24 hours before it renews. See Apple’s instructions.

Mac (App Store)

Open the App Store, click your name at the bottom left, then Account Settings. Next to Subscriptions, click Manage, then Edit next to Strata War, and Cancel Subscription.

Android (Google Play)

Premium Access is not on sale in the Android app yet. When it is: open the Play Store, tap your profile picture, then Payments & subscriptions, Subscriptions, choose Strata War and tap Cancel subscription. See Google’s instructions.

Refunds

For the App Store, ask Apple at reportaproblem.apple.com. For Google Play, ask Google from your order history. For stratawar.com, write to us. The Terms of Use say when a refund is due.

The Full Game or Premium Access on another device

The Full Game and Premium Access belong to your Strata War account. Sign in with the same account on the other device, and they are there. In the iPhone, iPad and Mac apps, Restore purchases on a Premium campaign’s card finds the Full Game or a subscription bought with your Apple Account.

Your progress

Progress is kept on the device you play on, in your browser or the app. Sign in, and it is kept with your account too: sign in with the same account on another device, and your progress is there. It stays safe if you clear your browser’s data or remove the app. Without signing in, clearing your browser’s data for stratawar.com deletes your progress.

Report a player or a problem

If a player’s name is offensive, or someone spoils matches on purpose, write to play@nieuw.games with the room code or the time of the match and the name. To report a map in Maps made by players, use its Report button; we read every report within two days. For a bug, the error card’s Copy details tells us most of what we need.

Policies

The Privacy Policy says what we collect and why. The Terms of Use are the agreement for playing, including Premium Access.